Returns Policy

WHAT can be returned?
If the item hasnt been used or damaged it can be returned however the freight cost for returning is extra and the freight cost that we charged to deliver isnt refundable

WHEN do items need to be returned by?
Claims need to be made within 14 days.

WHERE do items need to be returned to?
Either our Sydney, Melbourne or Brisbane warehouse. The address for these is on the footer of our website.

HOW do customers return items?
They need to fill in a returns form which is available by contacting our customer service team. Once the returns form is filled in and sent back to us we will contact you to arrange collection or advise on how you need to return the item.

CREDIT for returns?
If you paid the goods by credit card we will refund to the same card. If you paid by EFT we will refund this within 7 days to your bank account.

Packing materials?
Items need to be packaged carefully so there is no damage in transit.


Please note; We charge a 10% restocking fee for non-damaged product returns and if no replacement is ordered.